Accessibility

Our commitment

We want every part of TIWANI to be usable whatever your abilities or the device or assistive technology you use. Accessibility is part of how we design and test, not an afterthought.

The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.1 at Level AA, the widely recognised benchmark for accessible websites. We also keep an eye on the newer WCAG 2.2 as we develop.

Why we do this

As a UK service provider, we have a duty under the Equality Act 2010 to make reasonable adjustments so that disabled people are not put at a disadvantage. That duty is anticipatory: it means building access in from the start, rather than waiting to be asked. The public sector accessibility regulations do not apply to us as a private organisation, but we follow their good practice anyway.

What we have done

Across the website we have aimed to ensure that:

• text is at least 16px, and nothing meaningful is smaller than 12px;
• colour is never the only way we show something: we pair it with a label and an icon;
• text and interface colours meet the AA contrast levels;
• buttons and links are large enough to tap (at least 44 by 44 pixels);
• everything works by keyboard, with a clear, visible focus outline;
• interactive elements have labels that screen readers can announce;
• the layout reflows cleanly on a phone, with no sideways scrolling;
• motion is gentle and is switched off if you prefer reduced motion.

How we test

We test with automated tools (including axe and Lighthouse) and by hand, including keyboard and screen-reader checks. Before the app opens to families, we plan a fuller review, including with people who use assistive technology.

Known limitations

TIWANI is at an early stage, and the app is still being built. We expect to find and fix issues as we go, and we would rather hear about a problem than leave it unfound. If you meet a barrier, please tell us.

Telling us about a problem, or asking for another format

If something is hard to use, or you would like information from this site in a different format (for example larger text or a different document type), email hello@tiwanilife.com. Please describe the problem and the page, and we will do our best to help and to put it right.