Terms & Conditions

About these terms

These terms are between you and TIWANI Ltd (TIWANI, we, us, our). By using tiwanilife.com or joining the waitlist, you agree to them. If you do not agree, please do not use the site.

TIWANI is not medical or clinical advice

TIWANI is a non-clinical planning and organisation tool. It does not diagnose, assess, treat, monitor, or manage any health condition, and nothing it shows is medical, clinical, or professional advice. It offers suggestions you can accept, edit, or reject; you remain responsible for your own decisions.

TIWANI does not replace advice or support from qualified professionals, such as your GP, NHS services, social care, your local authority, or other specialists. Never disregard or delay seeking professional advice because of something you have read or seen in TIWANI.

In an emergency, or if someone is at risk of harm, call 999. For urgent health concerns, call NHS 111 or visit 111.nhs.uk. If you or someone else is in a mental-health crisis, you can call NHS 111 and choose the mental-health option, or call Samaritans free at any time on 116 123.

What TIWANI is

TIWANI helps families and carers turn lived experience into structured preparation plans, and shows a signal of how daily life is holding, so people can plan ahead. It is infrastructure for organisation and foresight. It is not a clinical, diagnostic, or risk assessment, and any score or signal it shows is a general planning aid, not a measurement of anyone's health.

The waitlist

Joining the waitlist is free and is not a purchase. It does not guarantee a place, priority or early access, a particular launch date, or that the product will launch at all. We may change, pause, or end the waitlist or the product. We will only use your waitlist details as described in our Privacy Policy.

Using the site responsibly

Please use the site only for lawful, personal purposes. Do not attempt to access data belonging to other people, disrupt or probe the security of the site, scrape or copy it at scale, reverse engineer it, or upload anything harmful or unlawful.

Intellectual property, and your information

The TIWANI name, brand, design, content, and software are owned by us or our licensors, and are protected by law. You may view and use the site for your own personal use. Any information you provide to us remains yours; you grant us a limited licence to use it only to provide and improve the service, as set out in our Privacy Policy.

Availability

The site is provided on an as-is and as-available basis. As an early-stage, pre-launch service, we cannot promise that it will always be available, complete, or error-free, and we may change or withdraw features.

Our responsibility to you

Nothing in these terms limits or excludes our liability where the law does not allow it. In particular, we do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under UK law. Your statutory rights as a consumer are not affected by these terms.

Subject to the above, because the site is currently a free, pre-launch service, we are not responsible for any loss that was not foreseeable, or that arises from using the site in a way we did not intend. We will always act fairly and in good faith.

Privacy and cookies

How we handle your data is set out in our Privacy Policy and Cookie Policy, which form part of these terms.

Changes to these terms

We may update these terms as TIWANI develops. We will change the date at the top, and for significant changes we will take reasonable steps to let you know. Continuing to use the site after a change means you accept the updated terms.

Governing law and where you can bring a claim

These terms are governed by the law of England and Wales. If you are a consumer, you keep the mandatory protections of the law where you live, and you may bring proceedings in your local courts.

Contact us

For any question or complaint about these terms or the site, email hello@tiwanilife.com and we will respond as quickly as we can.